# Can not access File Exchange account to update my files

**URL:** <https://scilab.discourse.group/t/can-not-access-file-exchange-account-to-update-my-files/1134>\
**Category:** Atoms packages\
**Created:** [April 5, 2026, 8:09am UTC](https://scilab.discourse.group/t/can-not-access-file-exchange-account-to-update-my-files/1134 "2026-04-05T08:09:02Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kjb000](https://avatars.discourse-cdn.com/v4/letter/k/fbc32d/32.png) [@kjb000](https://scilab.discourse.group/u/kjb000)\
**Post date:** [April 5, 2026, 8:09am UTC](https://scilab.discourse.group/t/can-not-access-file-exchange-account-to-update-my-files/1134/1 "2026-04-05T08:09:02Z")

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Dear Scilab administrators,

I would like to update my contribution on File Exchange, but when I try to log in I am unable to proceed because of Scilab OpenID.

I can log in to my GitLab account, but then the following occurs:

 ![info1](https://global.discourse-cdn.com/free1/uploads/utc/original/2X/8/821987ecc121ecafb2b7076326a02cf7728078bf.png)

After I click the link, this happens:

 ![info2](https://global.discourse-cdn.com/free1/uploads/utc/original/2X/c/ce9bf79f22259c30737fa22c2b19b83a64e33a0f.png)

Can somebody help me or point out what I am missing?

Many thanks and best regards,

Jakub

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**Author:** ![cfuttrup](https://avatars.discourse-cdn.com/v4/letter/c/3ec8ea/32.png) [@cfuttrup](https://scilab.discourse.group/u/cfuttrup)\
**Post date:** [April 5, 2026, 12:13pm UTC](https://scilab.discourse.group/t/can-not-access-file-exchange-account-to-update-my-files/1134/2 "2026-04-05T12:13:57Z")

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Hi Jakub

I tried to login to my GitLab account and it works for me.

Not sure how to proceed in your case. Maybe it’s just a glitch at GitLab.

With kind regards,

Claus

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**Author:** ![davidcl](https://yyz2.discourse-cdn.com/free1/user_avatar/scilab.discourse.group/davidcl/32/1029_2.png) [@davidcl](https://scilab.discourse.group/u/davidcl)\
**Post date:** [April 7, 2026, 6:59am UTC](https://scilab.discourse.group/t/can-not-access-file-exchange-account-to-update-my-files/1134/3 "2026-04-07T06:59:07Z")

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It also works with Gitlab auth on my account. There might be some transient auth issue. Could you retry?

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<div class="post-metadata">

**Author:** ![kjb000](https://avatars.discourse-cdn.com/v4/letter/k/fbc32d/32.png) [@kjb000](https://scilab.discourse.group/u/kjb000)\
**Post date:** [April 7, 2026, 6:08pm UTC](https://scilab.discourse.group/t/can-not-access-file-exchange-account-to-update-my-files/1134/4 "2026-04-07T18:08:35Z")

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Dear David,

it works now, I was able to create a new revision.

However, after I uploaded the new files with descriptions, the web page hangs and I have to close the browser.

But files were uploaded and new revision created.

One personnel note: I was not able to find the link to the File exchange portal in the [scilab.org](http://scilab.org) page and I have to find it using a search engine.

If there is, it is well hidden for users. IMO a direct link for ATOMS portal and File exchange portal somewhere visible will be beneficial.

Thank you all and thanks to the developers for such great software!

Regards

Jakub

PS: Direct reply by email drops half of my message, it looks buggy.

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**Author:** ![mottelet](https://yyz2.discourse-cdn.com/free1/user_avatar/scilab.discourse.group/mottelet/32/13_2.png) [@mottelet](https://scilab.discourse.group/u/mottelet)\
**Post date:** [April 8, 2026, 9:02am UTC](https://scilab.discourse.group/t/can-not-access-file-exchange-account-to-update-my-files/1134/5 "2026-04-08T09:02:21Z")

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> [@kjb000](#):
>
> However, after I uploaded the new files with descriptions, the web page hangs and I have to close the browser.

This is a known problem which has been reported many times !

S.